Effective date: March 11, 2026
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website and services (the “Site”), including when you purchase products, create an account, subscribe to marketing communications (email or SMS), submit reviews, or contact us.
1) Who we are
Seed Oil Free Company (“we”, “us”, “our”) operates seedoilfreecompany.com.Contact: customercare@seedoilfreecompany.com
Mailing address: 11929 – 40th Street S.E., Calgary, Alberta T2Z 4M8, Canada
2) Scope and eligibility
Our Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect. personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take steps to delete it.
3) Information we collect
We collect information you provide directly, information collected automatically when you use the Site, and information from service providers involved in delivering our services
3.1 Information you provide
Contact and account details (e.g., name, email address, phone number, shipping/billing address, login credentials).Order and transaction information (e.g., items purchased, order history, shipping preferences, customer service interactions).
Communications (e.g., emails, messages, inquiries, support tickets).
User content you submit (e.g., product reviews and any content you choose to include)
3.2 Information collected automatically
Device and usage data (e.g., IP address, browser type, device identifiers, pages viewed, referring/exit pages,date/time).Cookies and similar technologies (see Section 7).
4) How we use your information
We use personal information for the following purposes:
To provide the Site and fulfill orders (processing purchases, shipping, returns, and customer service).
To create and manage your account and preferences.
To communicate with you about orders, updates, and support.
To send marketing communications (email and/or SMS) when you opt in, and to manage your preferences.
To improve and secure our Site, prevent fraud, and troubleshoot issues.
To comply with legal and regulatory obligations and enforce our terms
5) Payments
We use third-party payment processors to process payments. We do not store complete payment
card numbers on our servers. Payment processors may collect and process your payment information in accordance with their own privacy policies and terms.
6) How we share information
We may share personal information in the following situations:
Service providers: vendors that help us operate the Site and services (e.g., hosting, ecommerce, analytics, email/SMS, customer support, fraud prevention).
Shipping and logistics: carriers and fulfillment partners needed to deliver your orders.
Legal and compliance: when required by law, regulation, subpoena, court order, or to protect rights, safety, and security.
Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets (subject to appropriate safeguards).
We do not sell your personal information in the ordinary meaning of “sell.”
7) Cookies, analytics, and advertisin
We use cookies and similar technologies to operate the Site, remember preferences, measure performance, and improve our services. We may use analytics and advertising tools (for example, analytics platforms and pixels) to understand Site usage and to help deliver relevant marketing.
You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly
8) Email and SMS marketing
SMS: If you opt in to SMS/text messages, we may send promotional or transactional texts. Message and data rates may apply. You can opt out at any time by replying STOP or following the opt-out instructions provided in the message.
We use SendGrid for email delivery, and we may use third-party SMS providers to deliver text messages
9) Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, reporting requirements. As a general guideline, we retain order and transaction records for up to 7 years, unless a longer period is required or permitted by law.
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security
11) International transfers
We are based in Canada. Some service providers we use may process or store information outside your province/territory or outside Canada. Where this occurs, your information may be subject to the laws of those jurisdictions.
12) Your privacy rights (Canada)
Depending on your province/territory and applicable Canadian privacy laws (including PIPEDA and provincial privacy legislation), you may have rights to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Withdraw consent (subject to legal/contractual restrictions and reasonable notice).
Ask questions or lodge a complaint about our privacy practices.
To make a request, contact us at customercare@seedoilfreecompany.com. We may need to verify your identity before responding
13) Links to other websites
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
14) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.
15) Contact us
If you have questions or requests about this Privacy Policy, contact Seed Oil Free Company at:Email: customercare@seedoilfreecompany.com
Mail: 11929 – 40th Street S.E., Calgary, Alberta T2Z 4M8, Canada